It is the consumer’s responsibility to check all boxes to confirm that all components are included and in the correct condition before assembly. Consumers should carefully follow the installation guide provided with their product.
All Goliath products are sold with a manufacturer warranty, which assures that the item is free of defects in workmanship and materials. The Warranty covers manufacturing defects only.
Damage due to incorrect assembly is not covered by Goliath warranty.
Subject to the conditions and limitations described below, this product, if returned to us with proof of purchase within the stated warranty period and if covered under this warranty, will be repaired or replaced (with the same model, or one of equal value or specification), at our discretion. We will bear the cost of any repair or replacement and any costs of labour relating thereto.
These warranties are subject to the following conditions and limitations:
This warranty applies only to the original purchaser and may not be transferred. Neither the retailer nor the manufacturer shall be liable for any other expense, loss or damage, including, without limitation, any indirect, incidental, consequential or exemplary damages arising in connection with the sale, use or inability to use this product.
Warranty periods will commence from the item’s original purchase date.
Warranty periods do not reset, and nor can they be extended, for any reason after purchase. This includes cases of full or partial replacement during the life of a product.
This warranty is for appropriate and domestic use under normal conditions, and it applies to all Goliath Trampolines:
All Goliath Trampoline Models
If a product is damaged or rendered unsafe as a result of its design specifications during production, this constitutes a manufacturing fault or defect which will be honoured under this warranty.
This warranty does not extend to normal wear and tear of the product. This may include, but is not limited to:
Trampolines will experience wear and tear over time after a certain period of use.
Damage to the product that results from weather events – such as rain, wind or sun – are not covered under warranty.
This warranty does not extend to any failure of the product caused by improper installation not in accordance with the Goliath Instruction Guide. Consumers must assemble their Goliath product by following carefully the Installation section of their Instruction Guide.
Furthermore, the warranty does not cover installation provided by any third-party assembly service.
This warranty does not extend to decay of the product caused by poor care or lack of maintenance. It is essential that consumers regularly check, and follow the advice of, the maintenance section of their Goliath Instruction Guide to ensure that their product will remain applicable for a possible warranty claim and last as long as possible.
This warranty will be void if the product is used for any other activity besides those for which it was intended. Goliath products constitute recreational trampolines for domestic use only. Goliath trampolines are not intended or designed for high-level acrobatic activity.
Any evidence that inappropriate actions that have led to product failure will not be covered by the warranty. Simultaneously, replacement parts or repairs needed to mend such damage will not be covered under the warranty.
The warranty does not cover personal injury or losses due to any of the above, nor does it cover damage due to negligence or accidents.
Goliath will not be liable to the consumer, their dependents or legal representatives for damage to property, personal injury or death suffered by the consumer and or other third party using the Goliath product.
If a consumer believes that a Goliath product is faulty or defective, they must discontinue to use the product and submit a Warranty Claim.
A consumer must not attempt to use a product if any part is faulty or defective, as it may be dangerous. Any damage that the user causes as a result of using faulty or defective products will lead to the voiding of the warranty.
To fulfill a warranty claim, a consumer must submit an online Warranty Claim at the website. For the avoidance of any doubt, warranty only is valid within Australia.
Submitting the online Warranty Claim form requires the consumer to provide:
It is the consumers’ sole responsibility to provide the information. If the consumer does not provide all details that the form requires, their Warranty Claim will not be assessed, and the consumer will not be notified of such non-assessment.
Goliath may take up to 30 days to process Warranty Claims upon a completed submission. It may take a further 15 days for replacement parts to reach the consumer.
If Goliath accepts a consumer’s Warranty Claim, Goliath will replace the faulty or defective parts, not offer refunds.
For Warranty Claims lodged within 30 days of the purchase date Goliath will replace the damaged parts free of charge. Goliath will also cover any costs associated with shipping the replacement parts.
In all instances of successful warranty claims, Goliath offers replacements parts only. Refunds (credit note for the purchase amount) will only be facilitated by authorised Goliath Outdoor retailers and stockists.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
For more information on your rights as a consumer, please visit www.consumerlaw.gov.au or contact your state or territory fair trading department.
If a consumer believes that a Goliath product does not include all necessary parts, they must contact us immediately on 1800 224 278 or firstname.lastname@example.org
A consumer must not attempt to use a product if any part is incomplete, as it may be dangerous. Any damage that the user causes as a result of using incomplete or improper installed products will lead to the immediate voiding of the warranty.